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Sentioo Terms of Service

Effective from 7 September 2026

Version: 2026-09-07

1. Operator and scope of the Terms

The Sentioo sales and education system is operated by Mentioo s.r.o., Company ID 23605740, with its registered office at Újezdská 272/1, Újezd, 312 00 Pilsen, registered in the Commercial Register maintained by the Regional Court in Pilsen under file no. C 47133 (the “Operator” or “Mentioo”). The contact email address is info@sentioo.cz. Complaints concerning the Sentioo service may be sent to reklamace@sentioo.cz.

These Terms govern the agreement between the Operator and a person using Sentioo. They apply to the central Sentioo website, administration interface, customer accounts, the sales websites and domains of individual Projects, APIs and related features (collectively, the “Service”).

The Service is intended for use in the European Union. The current availability of languages, currencies, payment methods or tax features may be narrower, particularly for the Czech Republic and Slovakia. Their technical availability does not itself confirm that a particular Offer complies with the laws of every country; the Seller must assess this for each country to which the Offer is directed.

A separate written agreement or special terms for a particular paid service take precedence over these Terms. Use of the Service is also governed by the Ethical Principles and the Privacy Policy.

2. Basic definitions and roles of the parties

Sentioo is a software sales system. The Operator is not the seller, education provider or trader responsible for an Offer where another person is identified as the seller. The agreement concerning an Offer is made directly between the Seller and the Customer. The Seller is the merchant of record, receives payment into its connected account and is responsible for the Offer, its delivery, defects, withdrawal, refunds, taxes and the accuracy of documents.

The Operator provides the technical environment, records of orders and consents, access management, communication and complaint tools, technical generation of documents in the Seller’s name and connections to external services. This does not transfer the Seller’s obligations towards the Customer to the Operator.

3. Eligibility and status of the Seller

A Seller may be a legal entity or an individual aged 18 or over. A company ID is not a technical condition of registration. The Seller must, however, truthfully state whether it acts as a business when offering performance. The mere absence of a company ID does not mean that the person is not a business under applicable law.

The Seller is solely responsible for assessing and fulfilling its trade-licensing, professional, tax, accounting, consumer, licensing and notification obligations in every country into which it sells. It must provide up-to-date identification and contact details, tax status and, where applicable, information that it is not acting as a business and that the consumer rights arising from a contract with a business do not apply to its agreement with the Customer.

To the extent required by law, a payment provider or risk management, the Operator may require verification of identity, authority to carry on an activity, tax residence, company ID, VAT ID, bank account or beneficial owner. Incomplete or false information may lead to restrictions on sales or payouts.

4. Registration, accounts and Customer age

Users must provide truthful and up-to-date information, protect their access credentials and report any suspected account misuse without undue delay. An account is personal; team access is granted through roles and invitations, not by sharing a password.

Depending on current availability, login may use an email address and password or a Google, LinkedIn, Facebook or Microsoft account. External login is optional and is also subject to the relevant provider’s terms. Following successful verification, the external identity is automatically linked to an existing account with the same verified email address, or a new account is created. The link is retained as internal security data; support may be asked to remove it, and it is removed when the account is deleted.

A Customer under 15 may use an account only through or with the consent of a parent or guardian. A User aged 15 to 18 may independently undertake only legal acts appropriate to their age; in other cases, the parent or guardian acts on their behalf. The Seller must take appropriate measures for content or services unsuitable for minors.

5. Formation of the Service agreement

An agreement for free use of the Service is formed upon completion of registration or commencement of use of the relevant feature after the User has been made aware of these Terms. An agreement for a paid Plan is formed when the Plan order is confirmed and payment accepted, or upon another express confirmation by the Operator.

The current Plan content, price, billing period, limits and any sales fee are stated in the pricing information or administration interface before ordering. The information displayed in the order summary takes precedence over the general presentation of the Service for that period.

If the User is a consumer in relation to the Operator, all mandatory consumer rights remain unaffected. If the User requests that provision of the Service begin during the withdrawal period, the User may be required upon withdrawal to pay a proportionate amount for performance already provided where the law so provides. The Operator provides the consumer with the statutory information and model form before a paid agreement is entered into.

6. Plans, prices and Operator fees

A Plan may have no monthly fee and instead charge a percentage of completed sales, may be a paid recurring Plan without such fee, or may combine both methods. The specific calculation is always shown before activation. Stripe or other provider fees are not part of the Sentioo fee unless expressly stated otherwise.

A recurring Plan renews for the selected period until cancelled by the User. Cancellation takes effect at the end of the period already paid for. No pro-rata refund is made unless required by law, expressly approved by the Operator or the Service is defective to an extent giving rise to a right to a discount or withdrawal.

A seven-day grace period begins if payment fails. During this period, the User may receive reminders and some paid features may be restricted. If the debt remains unpaid at the end of this period, the Plan may be terminated or moved to an available lower Plan. This does not extinguish an accrued debt or obligations towards Customers.

The sales website may display the notice “Website powered by Sentioo” with a link to Sentioo in its footer or another area designated by the system. If the Service displays this notice, the Seller must not remove, hide, cover, alter, obscure or otherwise restrict its visibility, including through custom code, styles or embedded content. This obligation does not apply where removal of the notice is permitted by the selected Plan or an individual written agreement and the notice is disabled using the relevant Service feature.

As at the effective date of these Terms, the Operator is not registered for VAT. Documents for the Service are therefore issued without VAT; if its statutory status changes, tax will be charged in accordance with applicable legislation.

7. Sales fee and Stripe Connect

The Seller connects its own Stripe Connect account and enters into the relevant contractual relationship with Stripe. Sentioo uses direct charges to the Seller’s connected account. The purchase price does not become the property of the Operator; a Sentioo application fee may be separated from the transaction according to the Plan.

Stripe may independently conduct identity verification, fraud prevention, payment authorisation, withholding of funds, refunds, dispute resolution and other actions under its terms. The Seller is responsible for the balance, reversals, chargebacks, Stripe fees and ensuring that the merchant descriptor on a statement corresponds to the Seller’s identity.

Sentioo does not store complete payment-card details. It retains payment-operation identifiers, status, amount, currency and information necessary for the order, technical support, billing and auditing.

8. Offers and Seller obligations

The Seller is responsible for the completeness, truthfulness and clarity of an Offer. Before an order, the Seller must make available to the Customer in particular its identity and contact details, the main characteristics of the performance, total price and taxes, timing and method of delivery or access, duration and termination of a subscription, complaint and withdrawal rules, technical requirements and any restrictions.

The Seller must hold all rights and authorisations for content, branding, music, photographs, videos, software and other materials. It must not offer illegal, misleading, dangerous or prohibited performance. For regulated professions and health, legal, financial or similarly high-risk subjects, it must state the necessary authorisations and appropriate warnings; content must not be presented as an individual professional service where it is not one.

The Seller must not use the Service to create, offer, sell, stream or make available pornographic or sexually explicit content whose primary purpose is sexual arousal. Personalised intimate content, paid sexual communication, explicit live streams and similar services are prohibited in particular.

This prohibition does not apply to proportionate educational, medical, preventive, scientific, historical or artistic content where its primary purpose is not sexual arousal, it is presented only to the extent necessary for that purpose, it is lawful and the necessary rights, warnings and protections for minors are in place. The title, preview, promotion, charging method and possibility of personalised requests are also taken into account in the assessment.

The Seller is responsible for setting the price, currency, VAT, OSS and other taxes, document numbering and information shown on documents. A document generated by Sentioo is technically issued in the Seller’s name. The Operator does not provide tax or legal advice.

If the Operator is subject to platform-operator reporting obligations, particularly under DAC7 rules, it may require additional tax and identification information from the Seller, reasonably verify it and transmit the information prescribed by law to the competent authority. The Seller must provide truthful and timely cooperation; this does not transfer its own tax responsibility to the Operator.

The Seller must deal with orders, enquiries, complaints, withdrawals and refunds within statutory time limits. Where it uses its own terms of sale or complaint terms, they must not conflict with the Customer’s mandatory rights or these Terms.

9. Agreement between the Seller and Customer

By submitting an order, the Customer makes a binding offer or enters into an agreement with the Seller according to the information in the checkout process. An order confirmation is sent electronically. The agreement includes the Offer information, Seller terms, refund policy and recorded consents.

Consumer rights are governed by the law applicable to the particular agreement. For digital content supplied without a tangible medium, a consumer may lose the 14-day right of withdrawal only after giving prior express consent to immediate access, being informed that the right will be lost and receiving confirmation in accordance with the law. The rules may differ for a digital service, subscription, live teaching, an event on a specific date or a custom assignment. The Seller must classify each Offer correctly.

The Customer submits complaints about an Offer, withdrawals and refund requests to the Seller identified in the order. Sentioo provides a technical workflow but does not decide the statutory claim on the Seller’s behalf. A technical defect in the Service may be reported to reklamace@sentioo.cz.

10. Access to content, subscriptions and custom performance

The scope and duration of access follow from the Offer. Access is personal and non-transferable unless stated otherwise. Customers must not circumvent restrictions, share access credentials or reproduce and distribute content without authorisation.

For a custom assignment, the agreed period begins after payment and delivery of complete materials. Following a justified request for additional materials, the period is suspended until they are supplied. An extension proposed by the Seller takes effect only after the Customer’s express approval.

For a subscription, access is governed by the paid period, trial period, progressive-release rules and payment status. Ending a subscription does not restrict rights already acquired by the Customer under the particular Offer or mandatory law.

11. Content and licences

The Seller and User retain rights to their content. By uploading content, they grant the Operator, for the duration of the Service, a non-exclusive, worldwide and royalty-free licence to technically store, back up, convert into required formats, display, transmit and make the content available solely to the extent necessary to provide and secure the Service and promote the relevant Offer according to the User’s settings.

The User is responsible for the lawfulness of content and for obtaining the consent of persons whose data, likeness or expressions are captured in the content. The Operator does not use the content to create its own competing Offer.

Sentioo software, designs, source code, database structure, brand and documentation are protected. The User receives only a non-exclusive, non-transferable and revocable right to use the Service within the scope of the Plan.

12. Storage, imports and external integrations

The User may optionally connect supported services such as Google, Microsoft, LinkedIn, Facebook, Stripe, Google Drive, Dropbox, Google Calendar, Outlook/Microsoft 365, CalDAV/iCloud, Google Meet, Zoom, Vimeo, YouTube, Twitch, Facebook Live or SmartEmailing. Availability depends on the Plan, configuration and provider terms.

An integration is activated only by an action of the User and uses only the permissions disclosed during connection and in the Privacy Policy. The User is responsible for its external-service account and that service’s prices, limits, licences and terms. The Operator is not responsible for API changes, service termination, account blocking or an outage of an external provider, but will take reasonable steps to limit the impact.

Use of integrations is also governed by their providers’ current rules, including the Google Terms and Google API Services User Data Policy, the LinkedIn User Agreement, the Meta/Facebook Terms and Meta Platform Terms, the Microsoft Services Agreement and the Dropbox Developer Terms. The Operator does not become a party to them on the User’s behalf, and connection does not constitute an endorsement or guarantee of an external service.

For an import from Google Drive, the User selects a file in the official Google Picker. Sentioo uses the drive.file permission only to load metadata and content from files expressly made available to the application by the User; it does not browse the entire Google Drive and does not create, modify or delete files there.

Dropbox is connected as an application using Scoped access with Full Dropbox access. The account_info.read, files.metadata.read and files.content.read permissions allow Sentioo to load the basic account designation, browse and search file and folder metadata across the connected Dropbox and download the content of files selected by the User for import. Sentioo does not request write permission and does not create, modify or delete files in Dropbox.

Sentioo checks the selected file against supported type and size limits and stores a separate copy in the Sentioo media library. Disconnecting the integration removes credentials stored in Sentioo but does not delete an already imported copy or content held by the external provider.

The User must not transfer through integrations any data or content to which it has no rights, or grant wider permissions than the intended feature requires.

13. Availability, maintenance and changes to the Service

The Operator provides the Service with professional care, continuous security maintenance and reasonable availability. Unless an SLA is expressly agreed for a Plan, uninterrupted availability is not guaranteed. Restrictions may arise in particular during maintenance, a security incident, an external-service failure, force majeure or necessary protection of users.

The Operator may update the Service from time to time. A material change adversely affecting a paid feature will be announced reasonably in advance unless security, law or an external provider requires immediate action. Changes to a digital service for a consumer are also governed by mandatory rules.

For a consumer, the Service must have the agreed and reasonably expected characteristics, functionality, compatibility, availability and security, and the Operator provides necessary updates for the period prescribed by law. A defect in the paid Service may be reported to reklamace@sentioo.cz; the message should identify the account, affected feature, time, manifestation and available supporting materials. The Operator confirms receipt and resolves a consumer complaint within the statutory period, no later than 30 days in the Czech Republic unless the parties agree a longer period. Subject to the statutory conditions, a consumer may require correction of the defect, a reasonable reduction in price or termination of the agreement.

14. Data, export and Project termination

During the active Service, the Seller has access to its content and data concerning customers, orders, learning progress and communications to the extent permitted by the features and legal bases. It has no access to complete payment-card details, passwords or other Sellers’ data.

Following termination of the account or the last Project, unless the account is blocked for an urgent security or legal reason, the Operator provides a 30-day period for a reasonable export of available data. Operational copies may then be deleted or anonymised. Statutory documents, audit records, consent records and data required to defend legal rights are retained for the statutory or limitation period; backups are removed in the ordinary rotation cycle.

Termination of the Service does not relieve the Seller of its obligation to perform agreements previously entered into with Customers. If it offered long-term or unlimited access, it must ensure continued performance or another lawful remedy before termination. The Operator does not guarantee continued access after the 30-day export period unless otherwise agreed in writing.

15. Personal-data protection

The division of roles, purposes, legal bases, recipients, retention periods, cookies and individual rights are described in the Privacy Policy.

Data that the Seller, as controller, enters or obtains through its Project and that Mentioo processes on its behalf is subject to the data-processing agreement in Schedule 1 to these Terms. The Seller must maintain its own transparent policy and legal bases, handle data-subject rights and use marketing only lawfully.

16. Usage rules, security and APIs

Users must not interfere with the security or availability of the Service, circumvent Plan limits, test vulnerabilities without authorisation, distribute malware, automatically obtain another person’s data, disclose access tokens or use the Service for fraud, spam or infringement of rights.

API keys and webhook secrets are confidential. The Seller is responsible for the scope of permissions, key rotation, security of its connected system and the lawfulness of data exports. The Operator may restrict excessive use, unusual traffic or a compromised key.

17. Moderation, illegal content and notices

Content that is illegal or prohibited by these Terms may be reported using the “Report” tool or to info@sentioo.cz. The notice should contain the exact URL or identification of the content, an explanation of the reason, a contact email address and a statement that it is submitted in good faith; contact details are not required for a notice concerning child sexual abuse where permitted by law.

The email address info@sentioo.cz also serves as the electronic point of contact for recipients of the Service and competent authorities in moderation matters and orders under EU law. Communication may be conducted in Czech, Slovak or English.

The Operator assesses notices impartially and proportionately and may use automated safety signals, but final measures are reviewed by an authorised person except for obvious spam or an urgent threat. It may hide, restrict or remove content, suspend monetisation or an account, preserve evidence and report the matter to the competent authority.

The Operator generally tells the affected User the reasons, scope, legal or contractual basis used and available means of redress unless prevented by law, security or the protection of third parties. An appeal against the decision may be submitted within six months to info@sentioo.cz. Repeated manifestly unfounded notices or breaches may be restricted following prior warning.

18. Catalogue, ranking and differentiated treatment

The central catalogue is hidden as at the effective date, and Offers are sold primarily within separate Projects. If the catalogue is enabled, Offers will by default be ranked primarily by publication date; the system may take the number of sales into account within categories. Depending on available features, Users may also sort by price, rating, name or level and apply filters. These parameters are more significant than others because they are intended to directly reflect recency, relevance or verified Customer experience.

Paid advertising placements or highlighting must be clearly labelled and may take priority only within the designated advertising area. The Operator does not give its own Offers an undisclosed advantage. If it introduces further differentiated treatment or changes the main ranking parameters, it will update the description before activation.

19. Account restrictions and termination

A User may terminate an account in the settings or by a request to info@sentioo.cz. Before termination, the User must resolve active orders, subscriptions, refunds, debts and data exports.

The Operator may proportionately restrict a feature, content or account, particularly for breach of these Terms, non-payment, false identity, security risk, fraud, illegal content, a high risk of disputes or a binding instruction from an authority or payment provider. Where possible, it first requests a remedy and states the specific reason.

Complete termination of the Service for a Seller will ordinarily be announced at least 30 days in advance with reasons. This period does not apply where immediate action is required by law, an urgent security or payment risk, repeated serious breaches, fraud or content endangering another person. The Seller may appeal under Article 17.

20. Liability

Each party is responsible under the law for breaches of its obligations. The Operator is responsible for the Service, not for the professional quality, truthfulness, safety or legality of an Offer or for the outcome of a User’s studies, business or other activities.

The Operator is not responsible for harm caused by User content, a Seller instruction, incorrect settings, loss of credentials, an external service or force majeure where it did not cause the breach or the matter does not fall within its statutory responsibility. The User must make its own exports of data whose loss would have a serious impact.

For a User acting in connection with a business, the Operator’s aggregate liability for direct financial loss is limited to the amount of Service fees paid by that User during the preceding 12 months. The limitation does not apply to harm caused intentionally or by gross negligence, harm to a person’s natural rights or liability that cannot be limited by law. Consumer rights are unaffected.

21. Changes to the Terms

The Operator may change these Terms because of changes in law, the Service, pricing model, security or external providers. It publishes the new version and notifies registered Sellers on a durable medium at least 15 days before it takes effect. If the change requires a significant technical or commercial adjustment by the Seller, a reasonably longer period is provided.

The period need not be observed where an immediate change is imposed by a legal obligation or is necessary to address an unforeseen and imminent risk of fraud, malware, a data breach or another cyber threat. Continued use after the effective date constitutes acceptance of the change; where the law requires express consent, the Operator will request it. The User may terminate the agreement before the change takes effect.

22. Governing law and disputes

The agreement with the Operator is governed by the laws of the Czech Republic. This does not deprive a consumer of the mandatory rights of the country of their habitual residence. The parties will first attempt to resolve disputes by agreement.

If a User is a consumer in a dispute with the Operator, the User may contact the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, coi.gov.cz/informace-o-adr. In a dispute concerning an Offer, the responsible business and recipient of the complaint is the Seller identified in the order; that Seller must identify the competent alternative-dispute-resolution body.

If the dispute is not resolved, the court with subject-matter and territorial jurisdiction will decide it. For businesses, territorial jurisdiction may be agreed by reference to the Operator’s registered office where permitted by law.

23. Final provisions

The invalidity or ineffectiveness of an individual provision does not affect the remaining provisions. The Operator may transfer the agreement to a legal successor together with the Service without reducing the User’s statutory rights. The User may transfer the agreement only with the Operator’s prior consent, except in the case of a transfer by operation of law.

These Terms are effective from 7 September 2026. Because no existing Sellers are recorded in live operation before that date, the notice period under Article 21 does not apply to the introduction of this version.

Schedule 1 – Data Processing Agreement

1. Roles and subject matter

This Schedule is a data processing agreement under Article 28 GDPR. The Seller is the controller of personal data processed within its Project for its own purposes (the “Controller”), and Mentioo is the processor to that extent (the “Processor”). For processing whose purposes and means are determined by Mentioo itself, particularly management of its own accounts, security, fee billing, defence of legal rights and compliance with legal obligations, Mentioo is an independent controller.

Processing continues for the term of the Service agreement and the subsequent 30-day export period, except for backups, statutory records and data necessary to resolve incidents or legal claims.

2. Nature, purpose and operations of processing

The Processor collects, records, organises, stores, retrieves, makes available to authorised persons, transmits on the Controller’s instructions, backs up, restricts, anonymises and deletes data by automated means and manually to the necessary extent for operating the sales website, accounts, orders, access to content, teaching, communications, support, statistics, documents, integrations and other features selected by the Controller.

3. Categories of persons and data

Data subjects include Customers, prospects, participants in courses and events, subscribers, website visitors, members of the Controller’s team, suppliers and persons identified in User Content.

Processed data may include identification and contact data, billing and tax data, orders and payments, data concerning access, learning progress, tests, certificates, attendance and bookings, communications, reviews, technical and security data, files and content entered by the Controller or customer, data from optional integrations and consent records.

Special categories of data may be processed only within the designated custom-assignment feature where the Controller marks the question as sensitive, has a valid exception under Article 9 GDPR, informs the data subject and adopts appropriate measures. Otherwise, entering health data, biometric data, political opinions, religious beliefs, sex-life data or other special categories is prohibited.

4. Controller instructions

The Processor processes data only on documented instructions from the Controller contained in the agreement, Service settings, authorised use of an API or a support request, including transfer instructions. Where the law requires different processing, the Processor informs the Controller in advance unless prohibited by law. If it considers an instruction to breach the law, it alerts the Controller and may suspend performance of that instruction.

5. Processor obligations

6. Controller obligations

The Controller is responsible in particular for the lawfulness of instructions and content, legal bases, transparency obligations, retention settings and roles, data minimisation, handling of rights, lawful marketing, special categories of data and the security of its devices, accounts, exports, APIs and connected services. The Controller must not require unlawful processing from the Processor.

7. Security

Measures include encrypted transmission using HTTPS, secure password hashing, encryption of OAuth tokens, app-specific passwords and designated sensitive responses, logical separation of Projects and Sellers, roles and access control, form protection, audit and security records, updates, backups, incident management and secure deletion of designated files. Measures are continuously adjusted according to risk and technological development without reducing the overall level of protection.

8. Personal-data breach

The Processor notifies the Controller of a personal-data breach without undue delay, where possible within 48 hours of confirming it. As information becomes available, the notice describes the nature of the incident, affected data and persons, likely consequences, measures taken and a contact. Information may be provided in stages. The Controller decides whether to notify the supervisory authority and data subjects; the Processor provides reasonable assistance.

9. Sub-processors and transfers

The Controller gives general written authorisation for the use of sub-processors listed in the Privacy Policy. The Processor announces a material addition or replacement at least 15 days in advance unless an urgent security situation requires faster action. The Controller may raise a reasoned objection during this period; if no reasonable solution is available, it may terminate the affected feature or agreement.

The Processor imposes data-protection obligations corresponding to this Schedule on each sub-processor and remains responsible to the Controller for their performance. A transfer outside the EEA takes place only under an adequacy decision, Standard Contractual Clauses or another instrument under the GDPR and, where necessary, with supplementary measures.

An account or storage provider voluntarily connected by the Controller itself and to which it assigns its own processing purpose need not be a sub-processor of Mentioo; it may be an independent recipient selected by the Controller.

10. Audit

On request, the Processor provides available security and contractual documentation. The Controller may conduct an audit no more than once a year and following a serious incident, on at least 30 days’ notice, during working hours, without access to other customers’ data and without compromising security. Independent reports and a remote audit take priority. The Controller bears the cost of an extraordinary audit unless the audit demonstrates a material breach by the Processor.

11. Priority and duration

This Schedule is an integral part of the Terms. It takes precedence over the general provisions in matters of personal-data processing. Duties of confidentiality, security and incident assistance continue after the agreement ends for as long as data is lawfully retained.

Schedule 2 – Model notice of withdrawal from an agreement with Mentioo

Use this model only for a consumer’s withdrawal from a paid Service agreement entered into directly with Mentioo. Withdrawal from a purchase of a particular Offer must be sent to the Seller identified in the order and is governed by the Seller’s details and applicable law.

To: Mentioo s.r.o., Újezdská 272/1, Újezd, 312 00 Pilsen, reklamace@sentioo.cz

I hereby give notice that I withdraw from the agreement for the provision of the Sentioo service ordered on: ________; order or account number: ________.

Consumer’s full name: ________
Address: ________
Account email: ________
Date: ________
Signature (only if submitted on paper): ________