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Choose the address that best matches your question, and it will go straight to the people who can help.
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topic.
If you are unsure, write to info@sentioo.cz. We will forward your request to the right team.
Frequently asked
questions.
Answers about support, complaints and purchases made through Sentioo.
Which email address should I use?
For general enquiries and partnerships, use info@sentioo.cz. For platform setup and use, contact podpora@sentioo.cz. Send service complaints to reklamace@sentioo.cz and personal-data requests to gdpr@sentioo.cz.
What should I include when reporting a technical problem?
Include your account email, a brief description of the problem, the page or feature involved and the steps that led to it. If possible, attach a screenshot without sensitive information.
What can Sentioo support help me with?
Support helps with using, configuring and understanding Sentioo features. It does not create courses for instructors, rewrite supplied content or provide individual production services.
Who should I contact about a specific course or product purchase?
The seller is the individual instructor or education company. Their contact details are in your order confirmation, on their sales website or on your receipt. Sentioo can help when the issue concerns the technical operation of the platform.
How do I submit a complaint about the Sentioo service?
Write to reklamace@sentioo.cz and include the account, service or invoice concerned, the date and a description of the problem. We will confirm receipt and handle the complaint within the statutory period.
How do I exercise my personal-data rights?
Send your request to gdpr@sentioo.cz. To prevent disclosure to another person, we may reasonably verify your identity before responding.